Employee Turnover Risk in Culturally Misaligned Home Service Acquisitions

The speaker discusses post-acquisition employee turnover, noting that the biggest struggle occurred when acquiring a new construction-based business that was culturally misaligned with their sales and marketing-focused organization. This acquisition experienced 50-60% turnover, while most other acquisitions had very low turnover due to better pay and benefits.

“The biggest struggle that we've had are when we bought culturally non -aligned businesses. So, to give an example, we bought like our most extreme version, which is about a 50 % to 60 % turnover, which is a lot for us.”

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