PE Operational Improvements in Home Services

Private equity firms are driving operational improvements in acquired home services businesses by implementing websites, CRMs, and recurring revenue models like regular maintenance contracts.

“Most of these businesses are local mom-and-pop style repair or maintenance shops. They may not have a website, most likely won’t have a CRM, and possibly aren’t taking advantage of monthly recurring revenue opportunities (for example, by providing regular maintenance to their existing customer base). This is where Private Equity can make a significant difference—historically, PE has an impressive record of coming in and driving operational improvements in these types of businesses once they’ve been added to the platform.”

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