Buckeye Heating & Cooling

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Customer reviews

Excerpts from Google Business Profile (primary location).

• 5 Pants Armstrong 2026-01-12

  Top notch in every aspect. They do things the right way. I had furnace issues and they never tried to sell me a new one. The spent a ton of time meticulously digging into the issue. Then found out what the problem was and fixed only that. Plus they gave a lot of good advice around maintenance and upkeep. I wish every company was this honest and trustworthy.

• 2 Heather Downing 2025-12-20

  Our home was built in 2023/2024 and in 2025 we received a flyer for a "$19 earn your trust water heater flush" from Buckeye Heating & Cooling. March 2025 we had our water heater flushed and everything was great so we signed up for the True Comfort membership ($24/mo). June 10th we had our first AC tune-up and July 27th the two shrader valves failed and leaked out all of the refrigerant= $900 (labor + refrigerant, 2 valves under warranty). Then October 7th we had our furnace tune up by the same technician. November 6th we saw water on our furnace filter and discovered a leak at the condensate trap. About a week of no heat during a little cold spell, a few visits from different technicians, $78 service call and a new seal and the problem is solved. Overall I really want to love Buckeye Heating & Cooling, but my impression with 2 failures each within 30 days after 2 tune-ups on new equipment that had no prior issues has left me skeptical. Also, before writing this review I made several attempts to reach out to the Company to share my experience. These tune-ups cost over $1,000 and it seems Buckeye does not stand behind their work. When I asked about a satisfaction guarantee/warranty on work I received different answers from different technicians. It sounds like with Buckeye you are given 1 week to report any issues after service. Buckeye technicians have always been very professional and give thorough reports and I want to recognize both Johan and Hocine for great service and helping to resolve the issue with the leak in the furnace. They were both very kind and very knowledgeable. I don't think it is right that Buckeye does not stand behind their work, or you are only given a week to report issues after service. Also, I was told multiple times that a manager would reach out to me and have yet to hear anything. Johan and Hocine are the only reason I am still a True Comfort member but unfortunately will probably have the next tune-ups done with another company that values good communication and workmanship.

• Paul Brockman 2025-10-21

  I am writing because Buckeye Heating and Cooling declined to repair my air conditioner during a service call because the work required was not in the service techs purview. Buckeye has insisted that there needs to be 3 service calls to fix my air conditioner. My contention is they are over billing me. Also, they have not provided information about services performed plus there is no vehicle to complain. This is what happened. My air conditioner is approximately 5 years old, and it was making a loud noise. I called for service and on July 24 a service tech came out. The air conditioner noise was not repaired. When asked why he said it needed cleaning and (paraphrasing) that work was not in his purview so a cleaning service call would be needed When asked why the unit was making a noise the technician made disparaging remarks about the quality of the unit. This made me feel terrible about my purchase and choosing Buckeye. I did not understand why they could not clean it but I felt compelled to just call Buckeye again and get the unit cleaned. I have attached a picture of the condition they left the unit in. I do not know what services were performed on that day. No record of the services performed was ever given to me. I called Buckeye again and asked again for the air conditioner noise be repaired, the unit cleaned plus have some sort of preventive maintenance performed. Once the air conditioner was cleaned the noise stopped. Great! However, that was all the new service tech was able to do. They stated that another service call would be needed for the additional services because, like the first service call, that was not in their purview (paraphrasing). I called to complain about my experience and the bill but their phone system does not have an option for customer service complaints. I did, eventually talk to a person and left a message regarding the complaint. More than a week passed & they did not call back. I called again on 10.9.25 and left another complaint message. I did get a return call on 10.10.25 and they left a message but with no direct phone number. So, that left me with having to go thru the game of telephone tag with them again. I really wanted to keep my complaint just between both parties plus I just do not have the bandwidth for a formal complaint. However, it’s not possible to do that when they don’t offer those options. Plus, I was just shocked by the way the first tech left my project and the comments they made. My experience leads me to the conclusion that their communication processes are oriented for their convenience & benefits, not their clientele. Additionally, I would argue that one service call could have done all this work. Three service calls are not at all respectful of my time, not to mention the fact that there are 3 bills instead of one. Therefore, I am lodging formal complaints with: Organization Reason Buckeye Refund & cancellation of 3rd service call Costco Purchase was a Costco promo BBB For the benefit of others Google Review For the benefit of others Yelp Review For the benefit of others AG Unfair Consumer Business Practices & benefit of others. I would expect an immediate refund from Buckeye and I would hope they revise their repair & customer service processes.